Many seem to have their CX improvement “take action switch” set to a default setting of “INACTION”, instead...
Dec 31, 2021
A staggering finding from one of our benchmarking studies of top 200 companies showed how few organisations effectively use data from customer feedback and surveys to drive improvements and take action.
Many seem to have their CX improvement “take action switch” set to a default setting of “INACTION”, instead...