But organisations that don’t treat their customer experience programme as an enterprise-wide transformation, are typically hindered by a lack of strategic purpose, limited cooperation, and an absence of measurable benefits.
Jan 31, 2022
But organisations that don’t treat their customer experience programme as an enterprise-wide transformation, are typically hindered by a lack of strategic purpose, limited cooperation, and an absence of measurable benefits.
We’ve prepared a CTMA Practice Guide “Exploring the Enterprise Engagement challenge” that
summarises the key points in this episode.